Return & Refund Policy

Clear Support for Garden Orders and Plant Care Essentials

At Verdelle Grove™, we want your shopping experience to feel clear, comfortable, and dependable. If something is not right with your order, this Return & Refund Policy explains how return requests, replacement reviews, damaged item concerns, and refunds are handled.

Our collection may include garden tool sets, ceramic planters, watering cans, plant misters, compost caddies, herb starter kits, propagation stations, harvest baskets, raised planter kits, and other garden essentials. Because these products may include glass, ceramic, wood, metal, canvas, seeds, or packaging components, please review the details below before submitting a request.

1. Return Window

Verdelle Grove™ offers a 30-day return period starting from the date your order is delivered.

To be reviewed for a return, the item should meet the following conditions:

• The product must be unused and free from signs of wear, soil, stains, scratches, cracks, planting residue, or customer-caused damage
• The item should be returned in the same condition in which it was received
• Original packaging, tags, labels, manuals, inserts, accessories, and included parts should be included whenever possible
• Proof of purchase, such as an order confirmation or receipt, is required
• The return request must be submitted within the 30-day return period

Please inspect your order shortly after delivery. Early contact helps our team review the issue more efficiently.

2. How to Request a Return

To request a return, please contact our support team first:

Email: service@purevorae.com

Please include the following details in your message:

• Your order number
• The email address used at checkout
• The product name or item you would like to return
• A short explanation of your request
• Clear photos if the item arrived damaged, incorrect, incomplete, or visibly affected
• Photos of the outer packaging if the package arrived damaged

Once your request is reviewed and approved, we will provide the next steps by email. Please do not send any item back before receiving return instructions from our support team.

3. Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives. If you receive an item that is damaged, visibly defective, missing an included part, or different from what you ordered, contact us as quickly as possible so we can review the issue.

To help us process the review faster, please include:

• Your order number
• A short explanation of the issue
• Clear photos showing the product and the affected area
• Photos of the shipping box and protective packaging
• Photos of missing, incorrect, broken, or damaged components when applicable

This is especially helpful for items such as ceramic planters, glass propagation tubes, plant misters, compost caddies, raised planter parts, tool sets, and gift-boxed garden kits.

4. Items That May Not Be Returned

Some products may not qualify for return depending on their condition, use, or product type.

Return requests may be declined for:

• Items that have been used, planted in, washed, altered, repaired, or modified
• Products showing soil, water marks, compost residue, stains, fragrance, scratches, chips, cracks, dents, or customer-caused damage
• Opened or used seed kits, starter pots, soil-related items, or growing materials where return is not suitable after use
• Compost caddies, plant misters, watering cans, or containers that have been filled or used and cannot be returned in original condition
• Glass, ceramic, or fragile items returned without proper protective packaging
• Personalized, custom-made, clearance, final sale, or gift card items
• Items missing important packaging, tags, manuals, inserts, accessories, filters, tubes, handles, screws, markers, or included parts
• Returns sent without prior approval from our support team
• Requests submitted after the return period has ended

Shipping charges paid at checkout are generally non-refundable unless the return is due to an approved damaged, defective, incorrect, or order-related issue.

If you are unsure whether your item is eligible, please contact us before starting a return request.

5. Exchanges and Replacement Reviews

Verdelle Grove™ does not guarantee direct product exchanges for all items.

In many cases, the simplest option is to request a return for the original item first. Once the return is reviewed and approved, you may place a new order for the item you prefer.

If your item arrived damaged, defective, missing parts, or incorrect, our team may review the situation for a possible replacement, partial solution, or refund based on the details provided.

6. European Union 14-Day Withdrawal Right

If your order is delivered to a country within the European Union, you may have the legal right to cancel or return your purchase within 14 days of delivery for any reason, where required by law.

To qualify under this right:

• The product must be unused
• The product must be returned in its original condition
• Original packaging should be included whenever possible
• Proof of purchase is required

This EU right applies where required by law and is separate from our standard 30-day return policy.

7. Refund Process

After your approved return is received, the item will be inspected before a refund decision is completed.

If the refund is approved:

• The refund will be issued back to the original payment method used for the order
• Please allow up to 10 business days for processing after approval
• Your bank, credit card issuer, or payment provider may need additional time to post the refund to your account

If more than 15 business days have passed since your refund approval and you still have not received the funds, please contact us at service@purevorae.com.

8. Partial or Declined Refunds

A refund may be reduced or declined if the returned item does not meet the required return conditions.

This may apply if the product is used, damaged after delivery, missing parts, returned late, returned without approval, or returned without proper packaging. Fragile products such as ceramic, glass, or stone-style items must be packed carefully for return shipment.

9. Return Shipping

If a return is approved, return instructions will be provided directly by our support team.

Please note:

• A return should only be sent after receiving authorization from Verdelle Grove™
• In some cases, a return label may be provided
• In other cases, the customer may be responsible for return shipping costs
• Return shipping may not be refundable unless the return is due to an approved damaged, defective, or incorrect item issue
• Customers should use secure packaging and a trackable shipping method when returning items

Verdelle Grove™ is not responsible for return packages that are lost, delayed, misdelivered, or damaged in transit due to insufficient packaging or carrier handling.

10. Cancellations

If you need to cancel an order, please contact us as soon as possible after placing it.

If the order has not yet been processed, packed, or shipped, we will do our best to assist. Once an order has entered processing or shipment, cancellation may no longer be available.

11. Contact Information

If you need help with a return, refund, damaged item, replacement review, or cancellation request, please contact us here:

Verdelle Grove™
Email: service@yflyschfit.com
For faster assistance, please include your order number and the email address used at checkout when contacting us about an existing purchase.

Thank you for shopping with Verdelle Grove™. We appreciate your trust and will do our best to make any return or refund concern clear, fair, and easy to review.